Booking & salon policies.

01

Booking & payment

Booking Fee

• A non-refundable booking fee of £15 is required to secure your appointment.
• This fee secures your slot and will be deducted from your final balance.
• With at least 48 hours’ notice, the booking fee may be transferred once to a rescheduled appointment.

Payment Method

• A bank transfer is required to confirm and secure your booking.
• Following your appointment, cash remains the preferred payment method.

02

Cancellations & no-shows

Cancellation & Rescheduling

• Appointments may be cancelled or rescheduled with at least 48 hours’ notice.
• Cancellations made with less than 48 hours’ notice may be charged up to 100% of the booked treatment price if the appointment cannot reasonably be filled.
• Any booking fee already paid will be deducted from the total amount due.

No-Show & Last-Minute Cancellation

• In the event of a no-show, 100% of the booked treatment price will be due.
• Any outstanding cancellation or no-show charge must be paid before another appointment can be booked.

03

Salon etiquette & safety

Appointment Safety

• Clients who arrive under the influence of alcohol, drugs or other intoxicating substances will not be treated.
• The appointment may be refused and treated in line with the last-minute cancellation policy.
• Smoking and vaping are not permitted during appointments or anywhere inside L’Aura Beauty Room.

Home-Based Salon Notice

• Please use the toilet before arriving for your appointment.
• As L’Aura Beauty Room is a home-based salon, toilet facilities are not routinely available and are for emergency use only.
• If you have a medical or accessibility need that may require toilet access, please let me know in advance.

04

Guests & patch tests

Guests, Children & Pets

• Please attend your appointment alone.
• For health, safety, and comfort reasons, additional guests, children, and pets are not permitted during appointments.

Patch Test Policy

• A patch test is required before selected treatments, including Lash Extensions, Lash Lift, Brow Lamination and Hybrid Stain.
• Brow Wax and Tweezing do not routinely require a patch test; however, a full consultation and contraindication check will be carried out.
• Appointments cannot proceed without a required patch test.

05

Medical conditions & illness

Medical Conditions & Contraindications

• Please inform me about allergies, sensitivities, eye or skin conditions, medication, recent cosmetic procedures or anything that may affect your treatment.
• Treatments may be adjusted, postponed or declined where there is a contraindication or where it would not be safe to proceed.

Illness Policy

• Please do not attend if you are unwell or experiencing symptoms of a contagious illness, including cold or flu symptoms, fever, sickness, stomach bugs, COVID-19 or any other viral or infectious condition.
• As L’Aura Beauty Room is a home-based salon and young children live in the household, I kindly ask clients not to attend while unwell.
• If you become unwell before your appointment, please contact me as soon as possible. A one-time reschedule may be offered at my discretion.

06

Clients aged 16+: Age & consent

Age Requirements

• Treatments are available to clients aged 16 and over.
• Clients aged 16–17 must have a parent or legal guardian complete and sign the required consultation and consent forms before treatment.
• The parent or legal guardian must attend in person to complete the forms. Consent cannot be completed by message or remotely.
• Treatment cannot go ahead until the required forms have been completed in person.

07

Pre-appointment preparation

Lash Appointments

• For Lash Extensions and Lash Lift, please arrive with clean lashes and no mascara, eyeliner or eye makeup.
• Avoid oily products around the eye area before your appointment.
• Remove contact lenses if required for your treatment.
• Please use the toilet before arriving, especially for longer lash appointments.

Brow Appointments

• For Hybrid Stain, Brow Lamination, Waxing and Tweezing, please arrive with clean brows and minimal or no makeup around the treatment area.
• Tell me about retinoids, active skincare, peels, recent facial treatments, medication or skin sensitivity before waxing or chemical brow treatments.
• Avoid self-tan directly around the brows before Hybrid Stain, as it may affect the result.

08

Results & aftercare

• Results and longevity vary depending on skin type, hair growth cycle, lifestyle and aftercare.
• Please follow the aftercare advice provided after your treatment.
• Incorrect aftercare, rubbing, picking or external factors may affect the appearance and longevity of your results.

09

Complaints, corrections & refunds

Complaints & Corrections

• Please check your treatment result before leaving your appointment and let me know immediately if you would like any reasonable adjustments.
• A change of mind after leaving the salon, including a change of preference regarding style, length, shape or overall look, does not qualify for a refund.
• If you experience a genuine issue, such as excessive lash loss, please contact me within 48 hours and provide clear photos where appropriate.
• Where a genuine treatment issue is identified and reported within 48 hours, a complimentary correction appointment will be offered where appropriate.
• An allergic reaction does not automatically qualify for a refund where the treatment was carried out with reasonable care and skill.